CONTACT US
Questions? We'd love to hear from you.
GENERAL QUESTIONS
Whether you have a question about the book, the method, your specific dog, or anything else — just send us an email. We read every message and reply personally (usually within 1-2 business days).
REFUND REQUESTS
Please include the email address you used to purchase and the approximate date of purchase. We'll process your refund within 5 business days.
TECHNICAL ISSUES
Trouble downloading your book or accessing your audiobook? Send us your order number and a description of the issue and we'll fix it immediately.
PARTNERSHIPS, MEDIA, OR PRESS
Interested in featuring our work, partnering, or interviewing us? Send a brief description of your project and we'll get back to you.
OUR RESPONSE TIME
We aim to respond to all emails within 1-2 business days. If you haven't heard back within 3 days, please check your spam folder or send a follow-up.